"It's simple! We do as we're told." This disconcerting reply comes from a Swedish employment office employee when asked about how the agency works. In this creative documentary, case workers, receptionists and psychologists reveal how the Swedish employment system is failing. They complain about inadequate software and mystifying error messages, excessive caseloads and demoralizing results. The staff of the Swedish unemployment office are rendered as cardboard puppets, and the result is a fascinating, comical and artistic study of human strategies for coping with an irrational bureaucracy.